Terms of Use

http://www.kingolajewellery.co.uk (including the link http://www.kingolajewellery.com) collectively the “Website” and its component parts; individually “Website Content”, is a site which is operated by Kingola & Co Limited, Kemp House 160 City Road,  London  EC1V 2NX , United Kingdom (“we”, “us”, “our”, “Kingola & Co Limited ”, and “kingolajewellery.co.uk”).

Our ‘Terms of Use’ relate to the use of the Website by you. Should you wish to proceed with a purchase through this Website, the Website’s ‘Terms of Sale’ and ‘Payment Terms’ will also apply.

In using our Website you agree that your interaction with us is clearly defined and operates under the details of these Terms of Use. Our Privacy Policy further defines our relationship during our interaction. In the event of you making a purchase through our Website please also refer to our ‘Terms of Sale’.

If you have any questions about our terms and policies or do not wish to accept them please contact us by email to kingolajewellery@gmail.com before using this Website.

We may change these Terms of Use at any time by updating this page. You should check this page from time to time to review these terms to ensure you are happy with any changes.

Using or accessing this Website indicates your acceptance of these Terms of Use. If you do not accept these Terms of Use, please do not continue to use this Website.

1. Information about us

We are Kingola & Co Limited, a company registered in England and Wales at Companies House. Our registered office is Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom and our registered number is 10579169. We are not VAT registered.

You can contact us by email at kingolajewellery@gmail.com. The Website to which these Terms of Use apply and for which we are responsible is http://www.kingolajewellery.co.uk and; by extension, http://www.kingolajewellery.com

2. Website Intellectual Property (IP)

We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Website at any time, with or without notice.

We may withdraw or deny access to this Website at any time in relation to a user who breaches any of the terms contained in these Terms of Use.

All images, text, artwork, trademarks, designs; both jewellery and Website, remain our property. No reproduction or use of any parts of this website in any way other that defined in these ‘Terms of Use’ is permitted; without the prior written consent of the Website owner.

You may print off one copy, and may download extracts, of any page from this Website for non-commercial, personal use provided that:

  • you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission

  • no graphics are used separately from accompanying text

  • the person to whom you providing these materials are made aware of these restrictions.

3. Our liability to you

Operating under these Terms of Use does not infringe on our public liability; if any, to you.

Whilst we attempt to make this website available for access from any platform we cannot guarantee access from your personal equipment. We also do not guarantee and take no liability in the event that the use of this website will not harm your computer including but not limited to data loss and computer virus and malware infection. We advise that up to date virus and malware protection software measures are installed on your computer.

Whilst we wish that the website is available continuously we do not guarantee that there may be periods when the Website is unavailable, either intentionally or not. We reserve the right to modify the website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these Terms of Use by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these Terms of Use, for example if you and we could not have contemplated those losses before or when you access this Website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

4. Contained information

We try to ensure that all information contained in this Website is up to date and accurate. We accept no responsibility for out of date information and actions taken by you based on this information. In the event of you becoming a purchaser the Terms of Sale conditions remain applicable.

Please see the section ‘Online Product Representation’ for more information regarding the product related information contained in this Website.

5. Hyperlinks

We may link to other websites which are not within our control. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

The inclusion of a hyperlink directed to this Website is prohibited unless prior permission is obtained in writing from the Website owner or manager. Links to our home page may from time to time be included in email or direct marketing campaigns, the forwarding of emails to potentially interested third parties is permitted as long as the link remains unmodified and does not contravene any relevant laws or regulations.

6. Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Use or of any term of these Terms of Use will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Use or use of the Website. However you should note that this does not prevent residents of Northern Ireland or Scotland from starting proceedings in their own local courts.

This current version Terms of use shall begin to be effective as of 1 November 2017.

7. Terms of Sale

It is important that you read this website’s Terms of Sale (“Terms of Sale”) carefully before ordering any products from our website (“Product(s)”). Together with our Privacy Policy and our Terms of Use, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website.

If you have any questions about our terms and policies or do not wish to accept them please contact us my email to kingolajewellery@gmail.com before using this Website.

The Website will ask for you to confirm you have agreed with the terms of sale, confirming and continuing to through to purchase acknowledges that you have accepted our Terms of Sale, if you do not agree with our Terms of Sale you will not be able to purchase any items.

a) Kingola Jewellery details

We are Kingola & Co Limited, a company registered in England and Wales at Companies House. Our registered office is Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom and our registered number is 10579169. We are not VAT registered.

You can contact us by email at to kingolajewellery@gmail.com. The Website to which these Terms of Use apply and for which we are responsible is http://www.kingolajewellery.co.uk and; by extension, http://www.kingolajewellery.com.

b) Who can purchase from us?

To purchase Item(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.

c) How your contract with us is formed

Orders are submitted via the Website in the following way:

Each desired item is added to the basket; ‘My Basket’, with its corresponding unique selection criteria (available at time of adding to basket); such as “Sterling Silver Earrings with 4 Carat Flawless Created Diamond” wording. The complete ‘My Basket’ can then be progressed through to the payment screen for registered customers, order without registering, or for new users they can create a new account. Progress is made by clicking the Next button.

Accounts require the entering of personal information. All information is treated under the conditions stated in the Privacy Policy they can be found under http://kingolajewellery.co.uk/Privacy-Policy

After signing into your account you can check the details of your order in the Order Summary. This summary screen should be used as a confirmatory check that the items in the basket are correct. The Order Summary screen is also where you can select the delivery requirements to suit your order. Progress to the Payments screen can be made by clicking the Next button when ready.

Once on the Payments screen you can select the payment route that suits your requirements. You are advised to use PayPal as a secure internet based payment method. If you do not have a PayPal account you are still able to make a credit or debit card payment through PayPal.

Once you have progressed through the payment administration screens you will receive an Order Confirmation from us, and; although not controlled by us if you are a PayPal user, from PayPal. Once the Order Confirmation has been received this forms the basis of a contract between us and you. We agree to follow the Delivery agreements section.

d) Other information

These terms of sale are subject to changing and/or updating, we advise you take a copy of these terms as they pertain to your individual order.

The Contract and all communications between us will be conducted in the English language.

The formation, existence, construction, performance, validity and all aspects whatsoever of these Terms of Sale or of any term of these Terms of Sale will be governed by the law of England and Wales.

The English and Welsh courts will have non-exclusive jurisdiction to settle any disputes which may arise out of or in connection with these Terms of Sale or use of the Website.

Any individual agreements in these Terms of Sale subsequently overruled by a judicial body shall not restrict the enforcement of the remaining agreements.

These Terms of Sale form an agreement between us and you, any third party involved in the items being purchased are not entitled to protection under the agreements within the Terms of Sale, except if/where third party rights are stipulated.

e) Payment

i. Payment terms

The prices indicated on our Website at checkout include all taxes, including VAT, which may be payable in respect of the Product(s) and delivery charges.

All payments must be made before dispatch of the Product(s) to you. Payment for all Product(s) must be by PayPal®, we ask that credit or debit cards are made through PayPal®, for this circumstance a PayPal® account is not required. If we are unable to accept your Order for any reason then we will, at our option, either not debit your credit card or refund any money paid by you in respect of that Order. We will not dispatch the Product(s) until we receive payment in full.

Once payment has been you will receive a notification of the payment and acceptance of you order by us, and additionally, but not under our control, PayPal®.


Prices are liable to change at any time, but changes will not affect active Orders at the time of the price change; which we have already confirmed as described above.

ii. Your right to cancel

Under the distance selling regulations, you are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

Your right to return products does not apply to goods made to your specification, that have been clearly personalised or engraved, or which by reason of their nature cannot be returned, including body piercing jewellery, earrings for hygiene reasons. (Please see paragraph 13c of the Consumer Protection (Distance selling) Regulations 2000).  

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: kingolajewellery@gmail.com

If you decide to cancel, you should return the goods to us at your cost within 7 days of such cancellation. Any item returned, must be in an unused conditioning their original packaging delivered complete to us including all paperwork. Proof of postage will not cover your items for a refund in the event of the item(s) being lost in post. We advise that the minimum postage service used in the return of products is ‘Signed for’ though this does not provide insurance cover. ‘Special Delivery’ with Royal Mail currently covers up to £2500 with additional purchase cover.

Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be re-credited to your account as soon as possible (this excludes the cost of delivery) and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

How to change an order

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice by email kingolajewellery@gmail.com. Please be ready to quote your order number and order date.

If your order has already been despatched or delivered, then you'll need to follow our returns process in the event of any unwanted products.

Cancellation by us

We reserve the right to cancel the contract between us if;

1. We have insufficient stock to deliver the goods you have ordered.

2. We do not deliver to your area.

3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do cancel your contract we will notify you by email and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order.

8. Satisfaction promise

Kingola Jewellery has as its priority your total satisfaction with our products and services. In the unlikely event that you are unhappy with your purchase, please notify us by emailing

We are happy to exchange or modify item(s) or components of items to improve fitment issues providing the items are within the 30 working day period after purchase and have not been used other than for the purpose of checking fitment.

9. Online product representation

We have taken care to present the products on our website as accurately as possible. However, the images you see will depend on your computer screen display and colour capabilities/settings. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Individual gem stones may differ in appearance. Gem stones have been carefully selected by us based on quality and cost and will be similar in appearance those included on the website but may differ slightly due to natural properties but will be the appropriate size and/or quality for the value.

Specifically, please note that some products on our Website (“Products”) may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger size than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

10. Copyright and trademark protection

All images, text, artwork, trademarks, designs; both jewellery and Website, remain our property. No reproduction or use of any parts of this website in any way other that defined in these ‘Terms of Use’ is permitted; without the prior written consent of the Website owner.

You may print off one copy, and may download extracts, of any page from this Website for non-commercial, personal use provided that:

  • you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission.

  • no graphics are used separately from accompanying text;

  • the person to whom you providing these materials are made aware of these restrictions.

All photos used on the website are; and remain after download, the copyright of Kingola & Co Limited and may not be used for any purpose without written permission from Kingola & Co Limited.

11. Data Protection

We are committed to protecting your privacy and will only use the information that we collect about you lawfully and otherwise in accordance with the Data Protection Act 1994 & 1998 as appropriate. Your personal details are secure, and we do not pass this information on, nor do we sell trade or rent your personal information to others.